Today, we would like to share a “Case of the Week” from our corporate office in Liberty Ohio. A veteran and his wife visited our office today, very distraught. Although they are a working couple, they had gotten behind with their water bill, and the utility had been shut off for a few days now. Other unforeseen issues had cropped up and depleted their funds.
The amount due was high. Bob, our Services Director, was able to negotiate with the water company to reduce the bill and get the reconnection fee waived. Veterans’ Outreach was able to pay a large portion of the bill and the water was turned on the same day. We were also able to give them a large tote of groceries as well. The couple was relieved, grateful, and eager to move forward with their lives.