This week, we want to share a “Case of the Week” from our Sarasota Florida office. We want to show you a simple series of emails that allowed a veteran to get assistance with his utility bill and his note of gratitude.

(veteran’s email to FL Regional Manager)
Hello Bob,
Attached are the documents for help with my electric bill. I was referred to you by the Hud Vash Program.
Thank you
Ken D.

(FL office email back to veteran)
Ken: received the faxed documents and have called Duke to guarantee payment – wish we could do the whole amount, but we’re limited in our ability as we’re very small and want to help every vet w/a legitimate financial problem.

(veteran’s email to FL office)
Thank you so much God Bless you and your program. It’s truly a blessing.
Thank you
Ken D