Cutting Through the Red Tape
This week’s Case of the Week is written by Andy Mckee, our Grayson, KY regional manager.
I received a phone call about 30 minutes ago from a concerned friend of a Veteran who was trying to get into a drug rehab facility but had been given the run around by every other organization he had talked to. The Veteran and his friend were calling from southern Indiana, so I brought up the inpatient substance abuse program at the Lexington VAMC. I placed the Veteran and friend on hold instructing them not to hang up while I called to get the correct information of who they need to get in contact with. After being on hold and being transferred a million times, I finally got in contact with the actual intake person. As it turns out, the friend could not make the actual referral because it has to be an agency or organization who refers the Veteran. I asked if I qualified as an authorized representative, and I was. With the Veteran’s permission, I got the information needed so we could help him further.
Long story short, while acting on the Veteran’s behalf, our office here in Grayson, KY assisted a Veteran in Indiana into getting into a VA drug rehab program in Lexington, KY
This is a great example of how our organization helps beyond just financial assistance. We are grateful to be able to help this veteran and other veterans like him.